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Hosting change is a good thing

Web Hosting Canada - GRC

Dear present and former Working Design clients,
As we know, our websites are in constant need of TLC, updates and tweaks.
There is one decision that the security, performance and  reliability of your website and email depends on: your hosting provider.
Many of us in the last few years migrated from previous hosting providers to Site5 because no one could match their quality of  service, and their outstanding, fast and reliable customer/technical support system.

Well, that is not the situation any longer. Site5, like many other hosting companies, has been bought by EIG.
Now I’m not going into details (very boring and honestly somewhat unclear in the overall marketing operation) but if you want you can read more here:

https://www.reviewhell.com/blog/eig-acquired-site5/ (the latest updates are towards the end of the article, before the comments).
This article is from a reliable source and also, unfortunately, I myself am a first hand witness of the disastrous end of Site5.

I’m sure many of you noticed that Site5 customer service has gone from very delayed to non-existent. The reason I didn’t reach out to you earlier is because I did not yet have an alternative to offer.

Now, if you have a little bit more patience and check the list of the hosting providers that EIG absorbed and is bringing down (https://www.reviewhell.com/blog/endurance-international-group-eig-hosting/) you’ll understand why it took me so long to find an alternative.

My suggested alternative is a Canadian company, independent, solid and with an excellent reputation:
WHC – Web Hosting Canada

Their servers are in Canada, and they have no foreign datacenter.  (By contrast, Site5 plans to migrate all their Canadian servers back to the US, so they will only be covered by US privacy laws) .
Customer support is a priority for WHC, and they are fast to respond and fix problems.

I do have a few other considerations, both technical and budgetary, that I’ll gladly discuss with you directly and privately.
Feel free to reach out to me via mail giorgio.riccardi.ca@gmail.com or call me 778.230.5057 and we can discuss options.

Please note that GoDaddy, even if it is not part of EIG it is NOT a reliable option, and I cannot recommend it.

If you are not a Site5 client please consider this information for future reference.

Non-HTTPS Sites Labeled “Not Secure”

And finally, another recent web requirement that we have to address.
A secure web certificate to encrypt data communication between our sites and our users; we will all need to purchase an SSL/HTTPS security certificate for our sites. Google’s Chrome Browser has been the first to implement a change that will flag all sites without an https:// as “not secure” (FireFox is following), which is alarming and confusing to your site’s audience.
Non-https sites will also be penalized in Google Search rankings.

 

Find out more here: https://www.wordfence.com/blog/2017/01/chrome-56-ssl-https-wordpress/

 

One thought on “Hosting change is a good thing

  1. Dear friends, present Sea to Sky Web Solutions clients and former Working Design clients,
    it has been now 4 months since I warned you about the weird evolution of the Web Hosting industry, especially in Canada and US.

    The message above was meant to be a 1 time FYI thing, but unfortunately things unfolded in way worse way I’d expected and therefore I decided to write again so you’ll have a much more clear picture of the situation.

    Many of you luckily decided to migrate away from Site5, BlueHost, HostGator, GoDaddy and such, but since your credit card might be still on record you should be aware of what happened in the last 2 months:

    – few clients that decided to stay with Site5 until the end of their subscription got charged 1 month earlier than the due date
    – few clients got charged after the subscription expired, even if they already moved away to another host
    – most of us (yes me included) had their plan raised from $167 to $225 (USD) without any communication and/or consent given
    – few clients had their Hosting Basic upgraded to Hosting Pro and charged for the upgrade, also here without any consent given
    – few clients had their Hosting Subscription renewed for 2 years instead of 1
    all the EIG clients have been ripped-off, one way or the other.

    Now I’m not going to suggest how to avoid this global robbery because each one of you will have to deal with them (Site5, BlueHost, etc) and the Credit Card company personally, but most disturbing there is apparently no way to avoid those CC charges.

    Some clients suggested to remove the credit card on record, what I did is actually simpler: I’ve put in a random Visa credit card number (4242 4242 4242 4242) expiring next year and 222 in the secret pin box:

    Fake CC

    It worked since the EIG system is so bad that they don’t even cross match the Bank credentials, really poorly developed payment system!

    That’s really it.
    I didn’t want to say it again, but:
    stay away from cheap/EIG web hosting offers and if you are still with them, protect yourself and your money.

    Hope this helps.

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